常见问题

  • ACCOUNT

    1. What is MKCSSX?
    MKCSSX is a young and promising project created by a group of entrusted and experience entrepreneurs. The service provides an online tool (the 'Xchange') that allows users to freely trade between a numbers of different virtual currencies ('Cryptocurrency'). We provide the best possible rates by comparing a wide range of reliable trading platforms. 
     
    2. Can I Login with my MLM ID and Password?
    Yes, current bdcc.tech MLM info will sync with bdccxc.com and is exclusive to MLM Members.
    NO Need to register a new account at MKCSSX.com
    Dataship Members can just use their MLM ID Number and Current Password to login. 
     
    3. How to change account details?
    On the Information page, right menu, Click Setting > Edit profile
    Change Password – At least six or more, any combinations
    Note: If you change password in bdccxc.com the bdcc.tech MLM password will not change.
    Change Phone number and Email -  System accept only one unique email.
    Change Avatar - Maximum 10 mb size.
    Verification Docs  - “KYC” with Photo ID and Proof of Address.
    2FA Settings – Optional for double protection.
     
    4. If I forgot password, how?
    Forget password, please follow the steps below:
    Make sure that you are logged out of the MKCSSX.com page.
    Select Forgot Password option in log in page.
    Enter your email address and you will receive a link to reset the password.
     
    5. How to check my Transactions History? 
    On the Information page, right menu >
    a. Trade History – All trade done.
    b. Orders History – All order done.
    c. Withdrawal History – All withdrawal done.
     
    6. What is the 2FA, 2-factor authentication?
    2FA authentication is a method for keeping your account protected. To log in to your MKCSSX.com account, you’ll need a second device with Google Authenticator installed. (OPTIONAL>Go Play Store and download Google Authenticator)
     
    G2A
     
    You may turn the verification off anytime you want.
     
    7. I can't provide 2FA code, or my 2FA code does not work?
    If you lost your device or 2FA e-mail, you could remove 2FA from your account. To remove 2FA from your account, please, use this link: Remove 2FA. If your code does not work - it is possible the problem is with Authenticator app. Kindly try this: open settings > time correction for codes > sync now. Should help.
     
    8. How do I delete my account?
    There is no option to delete an account on MKCSSX.com, so you may return anytime you want.
     
    9. What is “KYC” and Verification Docs.?
    The Know Your Customer (KYC) process is a standard verification process required prior to operations with fiat and crypto currency WITHDRAWAL. KYC process includes: Verification of the Photo ID/Passport/Driver license; Proof of Residence within 3 months, Bank statement, Utility bills, Tax return with your residence address. Same Photo ID Name can KYC for maximum TWO accounts and all thees documents will help to secure your account.

  • DEPOSIT

    10. How will my release MTT from MLM be deposited to MKCSSX?
    MKCSSX will be automatically deposited to their respective MLM ID account. Release can only be process for MLM ID with +ADD Address at MLM which is the activation code and for easy withdrawal confirmation.
     
    11. Can my wallet balance MTT be Deposited and how to get the transaction ID?
    Go to top menu ‘Accounts’ → ‘Funds’. Choose MTT to deposit, press 'Deposit' and the "Deposit Address" will be generated automatically. 
     
    (a) Click Deposit and copy paste the Allocated MTT Address to your Wallet "Send" MTT and you send the desire amount to the Deposit Address. 
    (b)  Desktop Wallet > After you have “Send” MTT, open Wallet then click on transaction, then right click on any transaction and you can see one menu which show transaction details click on it and you will see the transaction ID. ("Label" Your User ID during transaction for faster verification)
    (e) The system will Sync with the wallet and will Deposit the Verified amount of MTT to your MTT Trading Account Wallet, it might take up to 24 hours or more depending on traffic. 
     
    12. If you transfer 100 MTT from your Wallet to the Deposit Address but you key in 200 MTT into the Deposit MTT Page with the "Transaction ID", what will happen?
     
    If there is a different in the Wallet Transfer to the System Address and the Amount you type into the Deposit MTT or with the Wrong Transaction ID at https://mkcssx.com, the account will suspended for 7 working days pending investigation.
    NOTE: Please check carefully the "Address", "Amount" and "Transaction ID" you type in the Deposit MTT must be the same as your Transfer of MTT to company.
     
    13. How to Deposit MTT and how to get the transaction ID?
     
    Go to top menu ‘Accounts’ → ‘Funds’. Choose the currency you would like to deposit, press 'Deposit' on chosen currency and the deposit address will be generated automatically. 
     (a) Click Deposit and copy paste the Allocated Deposit MTT Address to your personal respective Wallet and you send the desire amount to the Deposit Address. 
    (b) After you have Send MTT, open your Wallet then click on transaction history and you can see the transaction details and see the transaction ID.
    (c) Keyin the Amount to be deposited, minimum 0.0001 MTT.
    (d)Then the transaction ID, Copy paste to the Transaction ID box and click Submit. 
    (e) The system will Sync with the wallet and will Deposit the Verified amount of MTT to your Trading Account Wallet, it might take up to 24 hours.
     
    14. What fiat currencies are accepted and how to deposit?
    USDT is the current accepted currency and to deposit, click Account > “Funds” USDT Deposit.
     
    17. I have a make a fiat deposit but no credit yet?
    In case you made your deposit with wire transfer system, and your transaction processed done but you can't see it in your deposit history at MKCSSX > Create a message with Subject at Contact Us Page.
     
    18. Can I cancel my USDT deposit if it is a wrong amount or wrong bank requisites?
    You can cancel your deposit if it has not yet been credited to your USDT account. You need to contact the MKCSSX Support team to initiate the cancellation. The money will be charged back, and the payment will incur the processing fees. Once it is credited, you cannot cancel the deposit.
     
    19. What are the deposit/withdrawal limits?
    Deposit has no limit, maximum per withdrawal is USDT10,000 and minimum withdrawal is USDT200.

  • WITHDRAWAL

    22. How to withdrawal Crypto Currency?
    Withdrawal Step by Step. (Crypto Currency)
    Example: Withdrawal MTT – 10.
    (a) “KYC” at Setting - Edit Profile  - Verification Documents (Photo ID and Proof of residence must be clear > Format jpg, pdf, png. Maximum 10 MB) 
    (b) When your upload is successful, it will be pending approval, 24 hours or earlier.
    (c) Available fund can be withdrawal.
    (d) Key in Details Hash Address. NOTE: Please Double check because wrong address, you will NOT receive the Cryptocurrency.
    (e) Keyin Amount to be Withdrawal. Example : 10
    (f) Less 0.25% : 9.975
    (g) Click Withdrawal – Verification, Approval and Transfer will take up to 24 hours.
     
    23. After 7 working days (not including weekend and public holiday), I did not receive my fiat withdrawal?
    First, make sure you provide valid credentials in your withdrawal form. Check Withdrawal History and make sure you don't have unconfirmed withdrawals. If the withdrawal is pending means it is still under processing. If it is rejected, fiat ill be credited back to the MTT/USDT wallet for reasons like invalid information input or wrong currency selection.
    For more information > Create a message with Subject at Contact Us Page.
     
    24. How to withdraw cryptocurrencies?
    Go to top menu ‘Accounts’ > ‘Funds’ Choose the currency you would like to withdraw, press ‘Withdrawal’ on chosen currency. Then enter the amount of chosen currency and address where you would like to withdraw your money, press the 'Submit' button to finish your withdrawal. After verification your cryptocurrecy will be credited to your Address. Transaction may take some time up to 24 hours.
     
    25. My withdrawal was processed, and I have transaction ID in history, but I don't receive coins in my wallet?
    Most probably your destination service wallet not synced well. Make sure you are on correct fork (you can check it with block explorer), and you are on the latest block. In case it is destination service - please, contact them with transaction ID you have in your history. In case it's your personal wallet, and you are sure it synced well > Create a message with Subject at Contact Us Page.
     
    26. Why is my withdrawal not instant and got queued? 
    Not to worry - it will be processed soon, or we will put coins back to your balance automatically in case wallet is unable to process it.
     
    27. Can you cancel my withdrawal?
    A withdrawal can be cancelled while the transaction still shows in your account as "Withdrawal Pending". To cancel the withdrawal > Create a message with Subject at Contact Us Page.

  • TRADE

    28. What’s the wallet address?
    A wallet is a digital place where you store cryptocurrency. A wallet address is a randomly generated combination of digits and letters that is associated with a particular wallet.
    MKCSSX does not provide wallet addresses and never stores user deposits. To exchange cryptocurrencies on MKCSSX, you need to provide a wallet address where you can receive your exchanged currency.
     
    29. How do I get a wallet address?
    Just figure out, what coin do you want to buy and seek for a stable wallet version. As a rule, each coin has its official wallet client.
    Note that each wallet has its unique address or a tag with a private key that is required to restore your wallet if lost. MKCSSX never asks your private keys. Store them in a safe place and never show anyone. Once private keys are stolen, you wallet with all the coins will be lost forever.
     
    30. What's the recipient’s address?
    There is always a sender and a recipient. The recipient’s address is the wallet address that will receive currency you want buy. For example, if you want to buy Ether (ETH), you should specify an ETH wallet address in the recipient field.
    In general, the recipient’s wallet address is a customer's address during withdrawal and MKCSSX will send coins to once a transaction is complete.
     
    31. What Currencies can I trade?
    You can trade USDT and MTT.
     
    32. How do I Buy/Sell cryptocurrencies?
    The buying process is the same for all coins available on MKCSSX:
    After you have deposited funds to your MKCSSX wallet Click on top of page “Trade” and top right to Choose the currency pair, the order type you would like to make and its size, press 'Buy' or “Sell”
    (a) Check your total amount, you cannot trade more than the total amount.
    (b) Bid is Latest Market Selling Price and Ask is Latest Market Buying Price (Note: Refresh Page for Latest)
    (c) Buy MTT > Keyin Desire Buy MTT Amount & Price and click “Buy MTT”
    (d) SELL MTT  > Keyin Desire Sell MTT Amount & Price and click “Sell MTT”
     
    33. How many options for Buy/Sell at the platform?
    MTT Token has a few options to buy/sell at the platform.
    Note: The Wallet Must has sufficient CREDIT to complete the BUY/SELL Order.
    (a) MTT/USDT > Example: SELL 10 MTT at 0.65 and there is an Order for BUY 10 MTT at 0.65. Once you SELL MTT and there is a MATCH, it will deduct 10 from MTT wallet and will show 6.50 in USDT Wallet, usually in 5 to 15 seconds depending on traffic. (Less the trade fee 0.25%).
     
    34. I created order, but why it is not processing?
    We have P2P (peer to peer) trading here. You need to wait until another trader fills your order.
    > If you want to exchange your funds instantly, you can use existing orders for that.
    > If you sell - then sell it into existing buy orders. 
    > If you buy - buy from existing sell orders.
    Otherwise, your order will wait for other traders. Your order may not be processed at all if you set unacceptable price.
     
    35. How do I cancel my Order?
    Click top menu Trade > “Your Current Active Order”, you can Cancel your Order. (Note: No Fee Charge)
     
    36. Briefly explain about the market price floating like how will the price go up and down?
    Price is depending on buy and sell the matches "Same Price". If one buyer BUY 1 MTT @ 1 USDT then of another seller SELL 1 MTT @ 1 USDT then there will be a MATCH. This will be considered the current market price or last done price. (Last done means last buy and sell matched price, HIGH means highest matched price and LOW means lowest matched price)
     
    37. Can I Buy/Sell from my own placement?
    When you Buy/Sell from your own Placement, It will NOT match and the placement will become a new Active Order in “Your Current Active Order”. Note: Please cancel order to get refund.
     
    38. After I Buy/Sell, when should I receive my money?
    MKCSSX transactions are immediately processed. Cryptocurrency transaction may take longer, depending on the size of your transaction and blockchain capacity.

  • FEES

    39. What are the fees for deposit and withdrawal?
    Deposits for all currencies are Free and Withdrawal for USDT & MTT is 0.25%.
     
    40. What are the fees for Trading?
    Buy/Sell for all currencies and each transaction fee is 0.25%.
     
    41. What are network fees?
    Each time any amount of cryptocurrency is sent or exchanged, the currency goes through a blockchain. This process requires a small fee called a ‘network fee’. The network fee is a commission that a blockchain takes from the amount sent in each currency. It is critical to make sure that the amount you want to exchange on MKCSSX is enough to cover the exchange fees for both the process of sending your original currency and receiving the new currency you want to buy. If the sent amount is too low to cover the fees of the network, the transaction will not go through and your funds will be lost. Network fee for each transaction for MTT is 0.001 MTT.

  • GENERAL

    45. My deposit transaction does not get confirmations on blockchain?
    Sometimes cryptocurrency transactions got stuck with no or low confirmations. There can be many reasons for that: low transaction fee, miner presence, blockchain issues like forks or checkpoint. Another reason is sometimes wallets got stuck, and it can happen on our end. In this case, please, make sure you can see enough confirmations on block explorer. 
     
    47. What if I transfer coins to a wrong cryptocurrency wallet?
    The coins will not show up on the wrong currency wallet and keeping in mind that cryptocurrency transactions are irreversible; the payment will be lost forever. Please carefully check all payment details before initiating a transfer.
     
    48. Can I cancel my cryptocurrency transaction?
    Unfortunately, a cryptocurrency transaction cannot be cancelled once it is initiated. We are sorry if you in a situation when you need to cancel your transaction, but there is really nothing we can do at this point.
     
    49. Can I get advice on investment?
    To avoid doubt, we do not provide any investment advice in connection with the Services contemplated by these Terms of Service. We may provide information on the price, range, volatility of currency and events that affect the price of currency, but this is not considered as investment advice and should not be construed as such.
     
    50. Who are Makers and Takers?
    Makers are those who are willing to buy or sell at a certain price. They publish their willingness. Takers are those who actively want to buy or sell. They look for a suitable published proposed trade and accept it.
     
    Latest Update: Version 1.3 > 14th Feb 2018